Website Terms & Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:
Individuals under age of 18
This Website is not intended for use by individuals under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from individuals under 18. If you are under 18, do not use or provide any information on this Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from anyone under 18 without verification of parental consent, we will delete that information. If you believe we might have any information received from an individual under 18, please contact us immediately at The Bridal Helpline, 713-487-7612 or firstname.lastname@example.org.
Personal Information Defined
Personal information is any information that can be used to personally identify an individual user, such as name, physical address, e-mail address, telephone number, social security number and any other similar information that can be used to uniquely identify, contact or locate an individual.
INFORMATION WE COLLECT ABOUT YOU
The personal information that we collect is:
Required information: names; e-mail addresses and phone numbers;
Optional, if provided by the individual end users: address, suburb, city, postal code;
Personal information shared on a social network profile;
Geographical location if provided.
Additionally we will be collecting:
Details of transactions you carry out through this website;
Any information that you post on our website or social networks, if related to The Bridal Helpline, other than appointment information;
USAGE DETAILS, IP ADDRESS
While you use or navigate through our website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:
Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on our website;
Information about your computer and internet connection, including your IP address, operating system and browser type.
COOKIES AND OTHER TRACKING TECHNOLOGIES
The information that we collect automatically is statistical data and cannot be used to identify you as an individual. It helps us to improve our Website and Applications and to deliver a better and more personalized service. The technologies we use for this automatic data collection may include:
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of our website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that allow us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics.
Usually personal data cannot be collected via cookies and tracking technologies, however we may tie the above automatically collected information to your personal information.
NOTICE. PURPOSE FOR COLLECTING PERSONAL INFORMATION
The purpose for which we collect your personal information is to fulfill your specific request(s) and to fully provide you with our services.
HOW WE USE YOUR INFORMATION
(1) We will use the personal information you provide:
to keep you informed about the appointment you are booking through the Website and the Applications and to fulfill your requests;
to provide you with information about our services and products;
to administer your account with us;
(2) We will use the non-personally identifiable information:
to customize our services for you and to personalize and improve your experience on the Website and our mobile Applications.
to understand how the visitors use the Website and our Applications and estimate their usage patterns.
to collect information about your preferences about browser type and operating system;
to recognize the visitors when they return to our Website and Applications.
We do not share personal information and non-personally identifiable information collected via this Website or our Applications with other companies or individuals. We will only share the personal information submitted by individual end users with the service providers registered with the Website or the Applications whose services the individuals are using. We reserve the right to disclose your personal information to third parties if required by a court order, law or legal process, including responding to any government or regulatory request. We may also disclose your personal information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Bridal Helpline, our users or others.
We take reasonable measures and precautions designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. We restrict access to personal information to employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations. However, we are unable to guarantee that the security measures we take will not be penetrated or compromised or that your information will remain secure under all circumstances.
Areas of our Website and Applications that collect personal data use Secure Sockets Layer (SSL) encryption (DigiCert Certification); however to take advantage of this you must use an SSL-enabled browser. Doing so will protect the confidentiality of your personal data while it is transmitted over the Internet. The safety and security of your information also depends on you. Where we have given you a password for access to certain parts of our Website and Applications, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website.
The information you share in public areas may be viewed by any user of the Website or the Applications. Although we do our best to protect your personal information, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to our Website or Applications. Any transmission of personal information is at your own risk.
CONSENT TO CALL MONITORING
All calls made by customers of The Bridal Helpline to Bridal Helpline Consultants, for scheduled appointments, may be monitored or recorded for training or quality assurance purposes. By utilizing The Bridal Helpline service, you consent to being monitored in this capacity.
We will provide you with access to your personal information that we store to the extent it is available and allow you to correct, amend or delete inaccurate information.
You may also send us an e-mail at email@example.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your content submission from this Website or the Applications, copies of your content submissions may remain viewable in cached and archived pages, or might have been copied or stored by other Website or the Applications’ users.
3. REFUND POLICY
The Bridal Helpline operates under the following refund policy:
Appointment Cancellation: If you need to cancel your appointment for any reason, you will receive a 100% refund if you cancel more than twenty-four (24) hours before your scheduled appointment time. For cancellations that occur less than twenty-four hours before your scheduled appointment time, you will not be eligible for a refund. All cancellations should be made online via the scheduling system that you used to schedule your appointment.
Missed Appointment: If you miss your appointment, you will not be eligible for a refund.
Unsatisfactory Service: If your Bridal Helpline Consultant does not provide you with satisfactory customer service, you will be eligible to receive a 100% refund. To request a refund for unsatisfactory service, please send an email to firstname.lastname@example.org with date and time of the call in question, as well as the name of your consultant and details of why you deem the service you received as unsatisfactory.
4. INFORMATION RECEIVED
By using this website, you agree that any information you receive for a Bridal Helpline Consultant during a session is solely the opinion of the consultant that you are speaking with. The Bridal Helpline makes no claims as to the accuracy or validity of any information you receive. Furthermore, usage of this information is at your sole discretion and you agree that the Bridal Helpline is not liable for any resultant outcomes that occur due to usage of this information.
5. CONTACT INFORMATION
If you have any additional questions or concerns about these Terms & Conditions, please feel free to contact us any time through this Website or by writing to us at the following address:
The Bridal Helpline
3833 Cummins Street
Houston, TX 77027
Last Updated: June 30, 2020