Website Terms & Conditions

1. INTRODUCTION

In using this website you are deemed to have read and agreed to the following terms and conditions:

 

The following terminology applies to these Terms and Conditions, Privacy Policy, and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and Ourselves, or either the Client or Ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing United States Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

2. PRIVACY POLICY

Individuals under age of 18

This Website is not intended for use by individuals under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from individuals under 18. If you are under 18, do not use or provide any information on this Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from anyone under 18 without verification of parental consent, we will delete that information. If you believe we might have any information received from an individual under 18, please contact us immediately at The Bridal Helpline, 713-487-7612 or customerservice@bridalhelpline.com.

 

Personal Information Defined

Personal information is any information that can be used to personally identify an individual user, such as name, physical address, e-mail address, telephone number, social security number and any other similar information that can be used to uniquely identify, contact or locate an individual.

 

INFORMATION WE COLLECT ABOUT YOU

The personal information that we collect is:

  • Required information: names; e-mail addresses and phone numbers;

  • Optional, if provided by the individual end users: address, suburb, city, postal code;

  • Personal information shared on a social network profile;

  • For end users who register to our service through a social network profile, we will also store the personally identifiable information that they share through their profile on the relevant social network, however end users acknowledge that the initial disclosure and collection of such personal information is governed by the privacy policy of the relevant social network;

  • Geographical location if provided.

 

OTHER INFORMATION

Additionally we will be collecting:

  • Appointment information;

  • Details of transactions you carry out through this website;

  • Any information that you post on our website or social networks, if related to The Bridal Helpline, other than appointment information;

 

USAGE DETAILS, IP ADDRESS

While you use or navigate through our website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on our website;

  • Information about your computer and internet connection, including your IP address, operating system and browser type.

 

COOKIES AND OTHER TRACKING TECHNOLOGIES

The information that we collect automatically is statistical data and cannot be used to identify you as an individual. It helps us to improve our Website and Applications and to deliver a better and more personalized service. The technologies we use for this automatic data collection may include:

 

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

  • Web Beacons. Pages of our website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that allow us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics.

  • Usually personal data cannot be collected via cookies and tracking technologies, however we may tie the above automatically collected information to your personal information.

 

NOTICE. PURPOSE FOR COLLECTING PERSONAL INFORMATION

The purpose for which we collect your personal information is to fulfill your specific request(s) and to fully provide you with our services.

 

HOW WE USE YOUR INFORMATION 

(1) We will use the personal information you provide:

  • to keep you informed about the appointment you are booking through the Website and the Applications and to fulfill your requests;

  • to provide you with information about our services and products;

  • to administer your account with us;

  • to notify you about changes to our Website and the Applications, including this privacy policy, or any products or services we offer or provide though it.

 

(2) We will use the non-personally identifiable information:

  • to customize our services for you and to personalize and improve your experience on the Website and our mobile Applications.

  • to understand how the visitors use the Website and our Applications and estimate their usage patterns.

  • to collect information about your preferences about browser type and operating system;

  • to recognize the visitors when they return to our Website and Applications.

 

INFORMATION SHARING

We do not share personal information and non-personally identifiable information collected via this Website or our Applications with other companies or individuals. We will only share the personal information submitted by individual end users with the service providers registered with the Website or the Applications whose services the individuals are using. We reserve the right to disclose your personal information to third parties if required by a court order, law or legal process, including responding to any government or regulatory request. We may also disclose your personal information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Bridal Helpline, our users or others.

 

SECURITY

We take reasonable measures and precautions designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. We restrict access to personal information to employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations. However, we are unable to guarantee that the security measures we take will not be penetrated or compromised or that your information will remain secure under all circumstances.

 

Areas of our Website and Applications that collect personal data use Secure Sockets Layer (SSL) encryption (DigiCert Certification); however to take advantage of this you must use an SSL-enabled browser. Doing so will protect the confidentiality of your personal data while it is transmitted over the Internet. The safety and security of your information also depends on you. Where we have given you a password for access to certain parts of our Website and Applications, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website.

 

The information you share in public areas may be viewed by any user of the Website or the Applications. Although we do our best to protect your personal information, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to our Website or Applications. Any transmission of personal information is at your own risk.

 

CONSENT TO CALL MONITORING

All calls made by customers of The Bridal Helpline to Bridal Helpline Consultants, for scheduled appointments, may be monitored or recorded for training or quality assurance purposes. By utilizing The Bridal Helpline service, you consent to being monitored in this capacity.

ACCESS

We will provide you with access to your personal information that we store to the extent it is available and allow you to correct, amend or delete inaccurate information.

 

You may also send us an e-mail at customerservice@bridalhelpline.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your content submission from this Website or the Applications, copies of your content submissions may remain viewable in cached and archived pages, or might have been copied or stored by other Website or the Applications’ users.

 

INTERNATIONAL USERS

The Bridal Helpline is a U.S. company, and the Website and the Applications are hosted in the United States. If you access the Website or the Applications from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from the United States laws, please be advised that through your continued use of the Website, the Applications or our services, you may be transferring your personal information to the United States and you consent to that transfer. Additionally, you understand that your personal information may be processed in countries (including the United States) where laws regarding processing personal information may be less stringent than the data protection laws in your country. We will protect your personal information according to the terms of this Privacy Policy, regardless of where it is collected, processed and stored.

 

CHANGES TO THE PRIVACY POLICY 

Please note that this privacy policy may change from time to time. We will keep you informed of any amendments that we make to this privacy policy. We will post any changes that we make to our privacy policy on the Website home page with a notice that the privacy policy has been updated.

 

If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the primary e-mail address specified in your account and/or through a notice on the website home page. It is your responsibility to provide us with an up-to-date e-mail address for you, and for periodically visiting our website and this privacy policy to check for any changes.

 

3. REFUND POLICY

The Bridal Helpline operates under the following refund policy:

 

Appointment Cancellation: If you need to cancel your appointment for any reason, you will receive a 100% refund if you cancel more than twenty-four (24) hours before your scheduled appointment time.  For cancellations that occur less than twenty-four hours before your scheduled appointment time, you will not be eligible for a refund. All cancellations should be made online via the scheduling system that you used to schedule your appointment.

 

Missed Appointment:  If you miss your appointment, you will not be eligible for a refund.

 

Unsatisfactory Service: If your Bridal Helpline Consultant does not provide you with satisfactory customer service, you will be eligible to receive a 100% refund. To request a refund for unsatisfactory service, please send an email to customerservice@bridalhelpline.com with date and time of the call in question, as well as the name of your consultant and details of why you deem the service you received as unsatisfactory.

 

4. INFORMATION RECEIVED

By using this website, you agree that any information you receive for a Bridal Helpline Consultant during a session is solely the opinion of the consultant that you are speaking with.  The Bridal Helpline makes no claims as to the accuracy or validity of any information you receive.  Furthermore, usage of this information is at your sole discretion and you agree that the Bridal Helpline is not liable for any resultant outcomes that occur due to usage of this information.

 

5. CONTACT INFORMATION

If you have any additional questions or concerns about these Terms & Conditions, please feel free to contact us any time through this Website or by writing to us at the following address:

 

The Bridal Helpline

3833 Cummins Street 

Houston, TX 77027

 

Last Updated: June 30, 2020

MISSION

To connect every bride with the expert wedding advice they deserve.

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